Nigerians Call Out Glovo Over Alleged Food Poisoning, As Victims Share Similar Experiences
A food delivery platform, Glovo, has come under intense criticism after a video alleging food poisoning from a meal ordered through the app went viral on Instagram, prompting widespread reactions from Nigerians who shared similar experiences in the comment section.
In the video posted on Instagram by @corporateewa, the affected customer, Adeola Akinmola @ade_authority, claimed that the platform sources its food from local vendors, while impersonating big restaurants and food outlets.
Other social media users also stated that shortly after consuming food delivered via Glovo, they experienced severe discomfort consistent with food poisoning, raising concerns about food safety, restaurant verification and delivery processes on the platform.
The post triggered a flood of comments from social media users recounting alleged negative encounters with the app
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A user identified as @dibr.ae alleged that a meal ordered through another delivery app arrived without proper branding, claiming the turkey was spoiled but “fried crisp so we wouldn’t notice,” adding that only after threats of public exposure was a replacement meal sent.
Another user, @teemitea, said food ordered from a well-known restaurant arrived in “plain white nylon with no receipt,” while the rider allegedly requested payment into a personal account, a situation she described as suspicious.
Several commenters accused the platform of poor quality control and weak customer service. @chinique_furnitures claimed she never received a refund after an order was cancelled, while @drdedun and @nancy.ogbue alleged similar unresolved payment issues. Others, including @madam.jeta and @gerri_og, said they stopped using the app after receiving meals in unbranded or “sketchy” packaging.
Amid the backlash, Glovo Nigeria (@glovoapp_ng) responded in the comment section, saying it was treating the allegation seriously.
“Glovo is a tech platform connecting customers with independent, third-party restaurants, and we do not own or operate the restaurant in question. Following an internal investigation, we have taken immediate action, including disabling the restaurant from our platform,” the company stated, adding that the matter is under further legal review.
The incident has reignited debates around consumer protection, food safety and accountability within Nigeria’s fast-growing food delivery sector, with some users calling for regulatory intervention.
Sodiq Yusuf is a trained media practitioner and journalist with considerable years of experience in print, broadcast, and digital journalism. His interests cover a wide range of causes in politics, governance, sports, community development, and good governance.
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