Customers of the Guaranty Trust Bank (GTB) were left stranded on Thursday evening, as the banking platform experienced a significant service failure on all its portals.
Checks by Osun Defender revealed that neither the Internet Banking Portal, the Mobile Application, nor the *737# USSD platform were accessible, due to the service failure.
The development has left many customers of the bank stranded, as many business transactions are on hold due to the development.
It was also observed that the bank has yet to provide an explanation for the service failure, through its social media pages.
The situation has also elicited reactions on social media.
@lifeofariella wrote: if you’re using gtbank and you’re in a restaurant, just know you’ll wash plate this evening
@LyngTerm said, “Gtb na so una wan hang me like this? App, online banking, transfer NOTHING IS WORKING!”
@enebi_atuluku noted that, “GTBank please I’m about to wash plate abeg.”
@sparklingoracle: Hi @gtbank let’s talk. What exactly is your problem? Is it that that you cannot afford to hire the right people? Is it a Nigerian problem that is beyond your control, help us to help you. Tell me
@Milaghe_: I can categorically tell you that @gtbank is one of the weapons fashioned against me that won’t prosper.
@abu_nuel: Lol. Every single Gtbank platform isn’t working. If you’re at the restaurant, get ready for a one day job
@KingSolomon217: @gtbank @gtbank_help: wetin be all these nonsense? I can’t trust my money with you guys again? It’s when you like I can access my money not when I want, abi what’s the meaning of this error you’re writing??
All efforts to reach the Customer Service of GT Bank proved abortive as at the time of this report.
Sodiq Yusuf is a trained media practitioner and journalist with considerable years of experience in print, broadcast, and digital journalism. His interests cover a wide range of causes in politics, governance, sports, community development, and good governance.
