Independence Day: Customers Stranded As Zenith Bank Server Down
Thousands of Zenith Bank customers found themselves stranded on October 1st, Nigeria’s 64th Independence Day, as the bank’s services, including its Mobile Banking App, USSD, Internet Banking, and Corporate Internet Banking platforms, went offline due to a scheduled IT maintenance.
The outage, which began at 12:01 am, left many unable to perform essential banking transactions, causing frustration across the nation.
Many Nigerians, who had planned to make purchases, pay bills, and send funds during the public holiday, took to their Twitter (X) handles to express their grievances.
@joshbaibs: You said 11 am earlier
I have been stranded here waiting for 11am and you guys have decided to extend it to 2:30 pm. Thunder fire una
@EasyBrain234: Zenith Bank wants me to wash plate on the 1st Of October
This one no be joke oo 😆 I don chop already app no gree open , omo me I sha don ready to wash plates I no know about this girl oo 😂 all man for e food a
@papa_ferrati: Every week of my life. Why????@ZenithBank
Zenith Bank Reacts
In response to the outcry, Zenith Bank, in an earlier post on their X (formerly Twitter) handle, explained that the maintenance was necessary to improve the overall quality of its services.
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The bank emphasized that the scheduled downtime, which is expected to last until 2:30 pm WAT, would allow for critical upgrades to its IT infrastructure.
The bank said, “Please be informed that we are currently undertaking a routine maintenance of our Information Technology Infrastructure, to enable us significantly improve the quality of service rendered to you.
“On Tuesday, October 01, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 am and 02:30 pm WAT.
“We solicit your understanding and offer our assurances that measures are in place to minimize any service interruptions during the exercise.”
