Outrage As Zenith Bank Service Disruption Passes One Week

Zenith Bank customers across Nigeria are expressing frustration on Twitter as the bank’s system outage, initially planned as a 24-hour upgrade, has now stretched beyond one week.

Osun Defender gathered that the prolonged downtime has left salary earners, NYSC members, and other customers unable to access their funds or make transactions, creating widespread inconvenience.

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The bank’s upgrade, which was intended to enhance its digital platform, has instead left many customers unable to log in or initiate transfers.

NYSC corps members who rely on Zenith Bank for their allowances have been particularly affected, with reports surfacing that they have yet to receive their N77,000 allowance.

Salary earners are also among the most affected, with many stranded and unable to receive their monthly payments.

Although a few customers have reported being able to complete transfers, a substantial number are still experiencing difficulties accessing their accounts, even after 168 hours of disruption. This has sparked growing concerns about the bank’s ability to resolve the issue swiftly.

Many have taken to their Twitter (X) handles to express their frustration.

See reactions below;

@MrBUN86: I’ve not been paid salary because of Zenith bank

@Morokola1: I’m tired as corp member, money never drop. Make ask for my account details.

@KingOriadeIII: @ZenithBank the most useless and worthless bank in the world 😒

@FGirlrita: Useless bank in Nigeria @ZenithBank where is my 2million+ @cenbank why is zenith bank holding my money since on the 1st,I though bank is supposed to b a safe place to keep money,please help me tag @ZenithBank & @cenbank massively

@_arikee: Another day to let the world know that Zenith bank is useless and doesn’t care about customers. It’s been a week of this nonsense.

@haleemah_ZLA: Like my business is on hold,I don’t have any cash at hand, I can’t withdrawal from my personal account too
It’s been a whole week, I’m so pissed and they’re not even saying anything, they have to guts to send messages saying everything is working conveniently

@chiditweets042: FROM A ZENITH BANK CUSTOMER

“On 1st October the sum of 138,500 was sent to my zenith account number 2110680813 till date am yet to be credited, on 5th October I initiated another transaction to my opay account number 8164246434 20k the opay account have not been credited…am currently in Ghana and seriously need this fund to attend to my sick sister that urgently required a surgery in benin City.. I couldn’t make further transfer with my zenith mobile app
Because the app isn’t opening again since 5th October, so I can make other possible transfer to the doctor.

@ZenithBank should do the needful to credit both the outflow and inflow of all transaction done and to also ensure that am able to use my app to carry out other transaction am currently in distressed emotionally and stranded”

@stunnabeatzgram: We’re in the process of filing a class action lawsuit against @ZenithBank ,please dm me if you want in. They must pay for this wicked act
Zenith Bank